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Following the government's imposition of 'Tier 4' restrictions across Staffordshire, our trade counter must once again close for counter sales. Instead, the trade counter will become 'Click & Collect' only, whereby orders that have been placed online for 'collection' can be collected from our trade counter during business hours.
After placing an order online, please wait 2 hours (during working hours) for your order to be picked ready for collection.
Please note, to reduce transmission risk and comply with government recommendations the counter is open for collections only, we are unable to make counter sales, provide technical advice, or add to or change an order at the counter. We are of course happy to do all of these things over the phone or through our various channels including LiveChat, social media messaging and email.
Please wear a face covering and follow the guidelines indicated on arrival.
Easy Composites (the company behind GlassCast) is open and operating almost as normal, including all sales, support and dispatch functions.
We do ask that customers understand that we are operating on reduced staff with a number working from home, in line with government advice. Whilst we are doing our best to minimise the impact on the service we offer, you might experience the odd barking dog or screaming child during this time!
It is also possible that safe working practices and staff isolation on any given day could mean that we are unable to dispatch all orders on our usual same day dispatch schedule. Whilst we are doing our best to ensure that we do dispatch on time, under the current conditions this may not always be possible. By placing an order with us at the moment you accept and understand the possibility of a delay in processing your order.
Whilst the majority of deliveries are still being made 'next-day', these are exceptional circumstances for couriers and we are aware of potential delays affecting all of our courier services including UPS, TNT, FedEx and Royal Mail and therefore all customers should be prepared for the possibility of delays or one or more days.
Whilst we appreciate that this might be disappointing or inconvenient, it is both understandable and outside of our control. This applies to all customers and all orders, if this isn't OK, please don't order from us.
International deliveries may also be delayed due to movement restrictions or locked-down areas.
Quite obviously these are unprecedented times for our country and the world. Easy Composites is committed to being a responsible business and puts the safety of our staff, our customers and the wider population as our top priority.
We have taken a number of measures including staff isolation measures, working from home for all staff that can and practical hygiene measures throughout the building to help minimise the spread of the virus in our workplace. We will continue to implement all government advice whilst at the same time continuing to serve our customers in a safe and responsible way.
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