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Following the government's announcement to allow non-essential retail to re-open, our trade counter is now open. Whilst we are now able to provide technical advice at the trade counter, please bear in mind that we only have a small reception area.
To help ensure we comply with COVID-secure guidelines and do our bit to minimise the risk of transmission, please visit on your own and try to keep your visit short, please wear a face covering and follow the guidelines indicated on arrival.
If you do require more complex technical support, we are still very happy to provide this over the phone or email and 'Click & Collect' orders can be pre-arranged for collection during our usual business opening hours.
Easy Composites (the company behind GlassCast) is open and operating almost as normal, including all sales, support and dispatch functions.
We do ask that customers understand that we are operating on reduced staff with a number working from home, in line with government advice. Whilst we are doing our best to minimise the impact on the service we offer, you might experience the odd barking dog or screaming child during this time!
It is also possible that safe working practices and staff isolation on any given day could mean that we are unable to dispatch all orders on our usual same day dispatch schedule. Whilst we are doing our best to ensure that we do dispatch on time, under the current conditions this may not always be possible. By placing an order with us at the moment you accept and understand the possibility of a delay in processing your order.
Whilst the majority of deliveries are still being made 'next-day', these are exceptional circumstances for couriers and we are aware of potential delays affecting all of our courier services including UPS, TNT, FedEx and Royal Mail and therefore all customers should be prepared for the possibility of delays or one or more days.
Whilst we appreciate that this might be disappointing or inconvenient, it is both understandable and outside of our control. This applies to all customers and all orders, if this isn't OK, please don't order from us.
International deliveries may also be delayed due to movement restrictions or locked-down areas.
Quite obviously these are unprecedented times for our country and the world. Easy Composites is committed to being a responsible business and puts the safety of our staff, our customers and the wider population as our top priority.
We have taken a number of measures including staff isolation measures, working from home for all staff that can and practical hygiene measures throughout the building to help minimise the spread of the virus in our workplace. We will continue to implement all government advice whilst at the same time continuing to serve our customers in a safe and responsible way.
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