Quite obviously these are unprecedented times for our country and the world. Easy Composites Ltd (the company behind GlassCast resin) is committed to being a responsible business and puts the safety of our staff, our customers and the wider population as our top priority.
We have taken a number of measures to help minimise the spread of the virus in our workplace and will continue to implement all government advice whilst at the same time continuing to serve our customers in a safe and responsible way.
At the moment Easy Composites is open and operating almost as normal, including all sales, support and dispatch functions however our trade counter is now closed to the the public and trade (see above).
We do ask that customers understand that we are operating on reduced staff with a number working from home, in line with government advice. Whilst we are doing our best to minimise the impact on the service we offer, you might experience the odd barking dog or screaming child during this time.
It is also possible that safe working practices and staff isolation on any given day could mean that we are unable to dispatch all orders on our usual same day dispatch schedule. Whilst we are doing our best to ensure that we do dispatch on time, under the current conditions this may not always be possible. By placing an order with us during these 'lock-down' conditions you accept and understand the possibility of a delay in processing your order.
Following the UK government's instruction to close all non-essential shops, our trade counter is now CLOSED to trade and the public until further notice.
We apologise for any inconvenience this causes but we are sure that all our customers will understand the importance of doing this.
Although most deliveries are currently being made on time, we have been made aware of potential delays affecting all of our courier services including UPS, TNT, FedEx and Royal Mail. These delays are being caused by driver and operations staff shortages, priority service support for food and critical supplies and a large number of closed premises.
Under these circumstances we advise customers that 'next working-day' deliveries may be delayed by one or more days and cannot be guaranteed until further notice. This applies to all customers and all orders, if this isn't OK, please don't order from us.
International deliveries may also be delayed due to movement restrictions or locked-down areas.
Let's all follow guidelines, be understanding and stay safe.