Call +44 (0)1782 450300 for any help or advice
Choose your currencyCurrency
Show prices including VAT?
YESShow VAT NOHide VAT 

Coronavirus (COVID-19) Advice and Information

18/06/2020

Yes, we're still open, taking orders and dispatching orders!

Easy Composites (the company behind GlassCast resin) is open and operating almost as normal. We have strict control measures in place but are still able to provide sales, support and dispatch functions as best as we can under difficult conditions.

Trade Counter Collections

Our trade counter has now re-opened for collections and counter sales although where possible we would still encourage customers to place orders online for home or workplace delivery.

If you do still want to visit our trade counter, please note we have a number of measures in place to protect visitors and staff:

  1. Only one customer in the reception at a time. If another customer is at the counter then please wait outside.
  2. Sorry, we are unable to offer detailed face-to-face technical support at the moment. If you need technical advice, please call or message us.
  3. The visitor toilet is closed.

We apologise for any inconvenience caused but we are sure that all our customers will understand the reasons for these measures.

Operating Status

The GlassCast Resin operation is running almost as normal, including all sales, support and dispatch functions.

We do ask that customers understand that we are operating on reduced staff with a number working from home, in line with government advice. Whilst we are doing our best to minimise the impact on the service we offer, you might experience the odd barking dog or screaming child during this time!

It is also possible that safe working practices and staff isolation on any given day could mean that we are unable to dispatch all orders on our usual same day dispatch schedule. Whilst we are doing our best to ensure that we do dispatch on time, under the current conditions this may not always be possible. By placing an order with us at the moment you accept and understand the possibility of a delay in processing your order.

Courier Deliveries - Next Working Day is NOT Guaranteed

Whilst the majority of deliveries are still being made 'next-day', these are exceptional circumstances for couriers and we are aware of potential delays affecting all of our courier services including UPS, TNT, FedEx and Royal Mail and therefore all customers should be prepared for the possibility of delays or one or more days.

Whilst we appreciate that this might be disappointing or inconvenient, it is both understandable and outside of our control. This applies to all customers and all orders, if this isn't OK, please don't order from us.

International deliveries may also be delayed due to movement restrictions or locked-down areas.

Corporate Responsibility

Quite obviously these are unprecedented times for our country and the world. Easy Composites is committed to being a responsible business and puts the safety of our staff, our customers and the wider population as our top priority.

We have taken a number of measures including staff isolation measures, working from home for all staff that can and practical hygiene measures throughout the building to help minimise the spread of the virus in our workplace. We will continue to implement all government advice whilst at the same time continuing to serve our customers in a safe and responsible way.

Customer and Supplier Meetings

For the time being, we will not be holding any face-to-face meetings with customers or suppliers but will instead switch to remote meetings, through a variety of technologies, in order to continue to support customers and maintain relationships as well as possible during this time.