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Shipping Policy

Shipping Times - When Will My Order Be Delivered?

UK Next-Day Delivery

Orders must be placed by 1pm for next-day delivery. Orders received after 1pm may be dispatched on the same day but are more likely to be dispatched the following working day.

'Next-day' means next working day. This does not include the weekend or public holidays. Next-working day applies to UK mainland only and does not include Scottish Highlands or some more remote regions of the UK.

Please note that although 98% of all UK orders are delivered next-day, no courier services guarantee a next-day service for any orders containing chemicals - such as GlassCast resin. This is because these chemicals are classified as dangerous goods for transport and may be subject to delays for inspection, additional paperwork or even waiting for suitable 'DG trained' drivers or handling staff.

Next working day does NOT apply to islands of the UK.

Worldwide Delivery Times

The vast majority of orders are sent by TNT. For certain destinations or for unusual package sizes we also use Royal Mail, FedEx and UPS. You can check your available courier and service options on the basket screen which you will then either select or confirm during the checkout. The courier option will also provide the estimated delivery time, such as "2-3 days". Please note that estimated delivery times are estimates and are not guaranteed.

Shipping Costs & Import Duty

Shipping Cost

GlassCast is a chemical product and can only be transported by select number of approved couriers. To keep product prices as low as possible, we do charge delivery for all orders however we only ever charge at or below the actual cost to deliver your order.

The GlassCast website can instantly calculate the correct shipping charge for the size, weight and contents of your order based on your delivery address.

To find the delivery cost of any order, simply add the items to your basket and then click to view the basket. On the basket page you will the shipping cost calculator - choose your delivery country (and postcode for the UK) and click 'Calculate'. You will be offered one or more delivery options with the price for each option shown alongside. When you start the checkout process you will be able to choose one or these delivery options.

Changes to Shipping Cost

Our website uses a very sophisticated set of rules to calculate shipping costs for your exact consignment (size, weight, type of goods) and therefore, providing you enter your delivery address correctly, the price you see on the checkout page will be the price you will pay for shipping. However, due to the wide range of products (including hazardous and oversized products) sometimes the website will not calculate the shipping price correctly. In these circumstances we will calculate the actual shipping cost and contact you to discuss.

None EU Customers - Import Duty

If you are a customer shopping from outside the EU you will automatically be charged NO VAT (Value Added Tax) by our website. For most countries however, you will be charged import duty by your country's customs office when the goods enter your country. The rate of import duty varies from country to country and even from product to product. In many countries, no import duty is charged at all on orders below a certain value and in other countries import duty is always charged regardless. In most cases, if duty is to be collected it will be collected by the courier company delivering your goods (for example UPS, FedEx or TNT) who will contact you on behalf of your country's customs office to collect any duty due. If you are in any doubt, please contact your country's customs office.

Please note that import duty is totally outside of our control. If you refuse to pay import duty on goods we send to you, the goods will either be returned to us or destroyed, both of which will be at your cost.

General Information

Shipping Dangerous Goods

GlassCast resin and some other products listed on this site (such as some pigments) are classed as dangerous goods for transportation. The shipping calculator on our website understands this and will surcharge some international orders accordingly.

Shipping to Highlands, Islands and Remote Regions of the UK

Some Scottish Highlands, islands and remote regions of the UK cannot be reached by our couriers on a next-day service. In most circumstances our website shipping calculator will endeavour to identify these regions (based on the shipping postcode) and advise when a next-day service is not available. However - on occasions - it is possible that such postcodes will not be identified by our shipping system and a next-day service will be offered to a region that cannot be reached by a next-day service, please accept our apologies if this happens.

For shipping addresses in the Scottish Highlands, islands or other remote regions of the UK; if your delivery is time-critical, please contact us to confirm the delivery service available to your specific address.

Oversized Goods

Some of our products (such as large sheets of polypropylene plastic) are very large. The website will automatically notify you if we are unable to ship certain items to your address.

Tracking Numbers

Except for 'Large Letter' and 'Small Packets', all orders are carried by UPS, FedEx or TNT.

Tracking numbers for all UPS, FedEx and TNT orders will be automatically emailed to you when your goods are shipped. Tracking numbers are also available from the 'Order History' screen when you log in to your account