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Returns and Refund Policy

For general terms and conditions, please click here.

Changing your Mind / Right to Cancel

The GlassCast team want you to be 100% happy with any purchase you make from from us.

If you change your mind for any reason, goods can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).

To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for opened containers of resin or hardener.

Before returning an item you must contact us whereby you will be issued with an RMA number. We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.

Refund of Delivery Charges (Cancelled Orders)

If you return an order in its entirety then your outbound delivery charges will also be refunded (for orders within the EU). If you return only part of an order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.

Standard delivery charges are economy/ground/non-timed services. If you selected a non-standard delivery service for your order (timed service, Saturday, expedited etc.) then only the standard delivery charge will be refunded.

Faulty or Defective Goods

Any goods found to be faulty or defective and notified to us within 30 days of delivery can be returned to us for a full refund. Before returning any goods you must contact us to let us know, whereby you will be issued with an RMA number (see below).

Refund of Delivery Charges (Faulty/Defective Goods)

If you are returning faulty or defective goods then your outbound and return delivery costs will be refunded in full (for orders from within the EU).

In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).

Satisfaction Guarantee

We're so sure that you'll be happy with your GlassCast resin that we offer a full money-back guarantee, even if you've already used some or all of the product, if you're not happy in any way. To prevent unfair use of this guarantee, the following conditions do apply:

  1. First-time purchasers only. It's assumed that once you've purchased, used, and purchased again you're probably pretty happy with the resin!
  2. 32kg/36kg 'trade packs' are considered to go to experienced trade customers are so are not covered.
  3. Limited to one 'kit' refund per customer meaning that if you purchased 3 kits and used them all at the same time you would be entitled to a refund for one of the kits (unless found faulty).

RMA (Returned Merchandise Authorisation)

Before returning an item FOR ANY REASON you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.

Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box. Goods can then be returned to:

GLASSCAST RETURNS
Easy Composites Ltd
Unit 39 Park Hall Business Village,
Stoke on Trent, ST3 5XA
United Kingdom

Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt).

Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return.